• GenAi

๐“๐ก๐ž ๐‘๐ž๐ฌ๐ข๐ฌ๐ญ๐š๐ง๐œ๐ž ๐ญ๐จ ๐‚๐ก๐š๐ง๐ ๐ž: ๐–๐ก๐š๐ญ ๐‹๐ž๐ง๐ณโ€™๐ฌ ๐‹๐š๐ฐ ๐“๐ž๐š๐œ๐ก๐ž๐ฌ ๐”๐ฌ ๐€๐›๐จ๐ฎ๐ญ ๐€๐ˆ ๐€๐๐จ๐ฉ๐ญ๐ข๐จ๐ง

๐ฟ๐‘’๐‘›๐‘งโ€™๐‘  ๐ฟ๐‘Ž๐‘ค ๐‘Ÿ๐‘’๐‘š๐‘–๐‘›๐‘‘๐‘  ๐‘ข๐‘  ๐‘กโ„Ž๐‘Ž๐‘ก ๐‘Ÿ๐‘’๐‘ ๐‘–๐‘ ๐‘ก๐‘Ž๐‘›๐‘๐‘’ ๐‘–๐‘  ๐‘Ž ๐‘›๐‘Ž๐‘ก๐‘ข๐‘Ÿ๐‘Ž๐‘™ ๐‘Ÿ๐‘’๐‘ ๐‘๐‘œ๐‘›๐‘ ๐‘’ ๐‘ก๐‘œ ๐‘โ„Ž๐‘Ž๐‘›๐‘”๐‘’. In physics, introducing a magnetic force creates an opposing current, striving to restore balance. In organizations, AI and automation initiatives often face similar resistance as teams push back against disruptions to their routines.

To overcome this resistance, we need a systematic approach. This is where the ๐†๐€๐€๐€ ๐Ÿ๐ซ๐š๐ฆ๐ž๐ฐ๐จ๐ซ๐ค (๐†๐š๐ฎ๐ ๐ž, ๐€๐ง๐š๐ฅ๐ฒ๐ณ๐ž, ๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ž, ๐€๐๐š๐ฉ๐ญ) comes into play:

1. ๐†๐š๐ฎ๐ ๐ž: Understand the current environment what systems, processes, and people are most affected by change? Identify the pain points that automation can address without overwhelming the organization.

2. ๐€๐ง๐š๐ฅ๐ฒ๐ณ๐ž: Study the dynamics of resistance. Why are people pushing back? Analyze where the biggest opportunities for immediate value lie and design AI implementations that solve problems, not create them.

3. ๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ž: Start small and purposefully. Automate repetitive tasks that donโ€™t challenge core human roles, demonstrating AI as a partner rather than a threat.

4. ๐€๐๐š๐ฉ๐ญ: Once automation is in place, refine it. Listen to feedback, measure results, and adjust workflows to ensure people feel supported and engaged. Success comes from continual iteration, not one size fits all solutions.

When implemented with care, this approach reduces friction and empowers teams to see AI as an ally. Just as a system eventually settles into equilibrium, so too can organizations find balance with AI but only when resistance is addressed with thoughtful strategies.

โ€œ๐‚๐ก๐š๐ง๐ ๐ž ๐ข๐ฌ๐งโ€™๐ญ ๐š ๐Ÿ๐จ๐ซ๐œ๐ž ๐ญ๐จ ๐›๐ž ๐จ๐ฏ๐ž๐ซ๐œ๐จ๐ฆ๐ž. ๐ˆ๐ญโ€™๐ฌ ๐š ๐ฉ๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐ญ๐จ ๐›๐ž ๐ ๐ฎ๐ข๐๐ž๐ ๐ฐ๐ข๐ญ๐ก ๐œ๐š๐ซ๐ž, ๐ฌ๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ, ๐š๐ง๐ ๐š ๐Ÿ๐จ๐œ๐ฎ๐ฌ ๐จ๐ง ๐ž๐ฆ๐ฉ๐จ๐ฐ๐ž๐ซ๐ข๐ง๐  ๐จ๐ญ๐ก๐ž๐ซ๐ฌ.โ€ -๐ƒ๐จ๐ฎ๐  ๐’๐ก๐š๐ง๐ง๐จ๐ง

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Doug Shannon

Doug Shannon, a top 50 global leader in intelligent automation, shares regular insights from his 20+ years of experience in digital transformation, AI, and self-healing automation solutions for enterprise success.