Reflections on the Future of BPO, Shared Services & GBS Conference

I recently had the honor of presenting a keynote at the Future of BPO, Shared Services & GBS Conference, in Prague, Czechia. It was an enriching experience to engage with top professionals from #finance, #accounting, #HR, and IT Shared Services.

#GBS sectors across #CEE, #Europe, #APAC, and the #UAE.

In my keynote, titled “Navigating the Future of the Autonomous Enterprise,” I explored how #multiagentframeworks can drive collaboration and innovation within autonomous systems. These frameworks, which harness the power of multiple agents working together, have the potential to transform how we approach enterprise automation and operational efficiency.

The conference featured a fantastic lineup of leaders who provided invaluable insights. It was a privilege to learn from and interact with:

Alpar Toth Global OTC Leader, Pandora
Sudhir Kumar Head of Payroll, Nokia Business Services
Piotr Glowacki Sr. Manager for CEE & Europe, AICPA&CIMA
Gabriela Stanakova Sr. Director STP, Kimberly-Clark
Paul Soare VP Life Sciences & Healthcare, Geng
Farid Basir Global Head HR Service Transformation (Novartis)
Hany Salah CEO & Founder (ExpertsMed)
Tim Palmer Head of Transformation & CX
Gary Gaurav Global Finance Shared Services Director (Franklin Templeton)
Sridhar Sridhar Experienced Transformation Programme Director (SAP)
Rafal Gajda Managing Director (Lufthansa Group Business Services)
Miguel Macias Global Head P&O
Jakub Vetrovec Change Management Leader (Schaeffler)
Dimitar Bogoev, ACCA, ICBB® Record to Report Global Operational Lead (Cargill)
Zigomar Abel, PMP, PMO-CP, Senior GBS Transformation (adidas)
Hash Mahendran, Finance & Operational Leader (London Stock Exchange).

The event was deftly chaired by Nitin Bahl

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Doug Shannon

Doug Shannon, a top 50 global leader in intelligent automation, shares regular insights from his 20+ years of experience in digital transformation, AI, and self-healing automation solutions for enterprise success.