While in Miami, Florida at the Intelligent Automation Exchange I met with many fantastic vendors and practitioners who are doing some very interesting things in the #automation & #digitaltrasformation space.

I even had the pleasure to present on a panel discussion, on:

HOW TO TRANSFORM AND OPTIMIZE THE CUSTOMER EXPERIENCE THROUGH EMERGING TECHNOLOGY

First I have to say thank you to Ted Shelton https://lnkd.in/gDPBvztc, who moderated this discussion deftly, and with clarity.  Now the great thing about this discussion was being able to present this topic with Eileen Joyce who shared some amazing insights into how #digitalworkers can and currently are enabling greater satisfaction within her team and organization.

Some of the key #insights from this discussion were around digital enablement, using digital workers to bring about a #culturalchange, or being that #agentofchange for your organizations and employees so that while working with you or your #automation teams these same employees can learn and grow to upskill they’re digital know-how which further empowers employees to locate more mundane or stressful tasks that can then be automated.

What we see coming out of the above is a better, more versatile, and happier workforce. In the end, we have the tools, and the technology to create and build effective change. Change that starts and ends with humans, for humans.

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#technology #digital #change #customerexperience #cio #ai #coe #userexperience #businessagility #businessautomation