“I believe part of the issue people are running into with automation, in general, is that “RPA”, “Automation”, and “Intelligent Automation” are the same tools at three different points in time within the overall digital transformation journey”
Automation as with any new technology at the end of the day is still a tool. Any ‘good’ tool will usually have a primary and a secondary function. With automation, the primary function is to efficiently take those long, time-consuming, low complexity, multi-touch daily, weekly, monthly reports that add stress to the average employee’s day-day while looking to automate it. So as a result, the primary function is efficiency, which can lead to a return on investment. Now the secondary function of robotic process automation or automation, in general, is something that could be up for debate.
In my opinion, the secondary function of automation is cultural change. The reason I would say cultural change is that when you go into a company and automate the long-running, static processes that employees generally do not like to run, you find that you end up removing stress from these same employees’ day-to-day roles and responsibilities. These same employees then become advocates of automation and help or look for more processes to automate. These same employees end up learning what automation is and then become supporters of it. What you end up with are users who look at processes differently, see one, learn one, do one, teach one, and then document it so that it can be automated. Documenting these processes helps to continue the growth of any company’s automation effort and in turn slowly and steadily changes the company’s culture by enabling the employees to become advocates due to alleviating stressful processes that they no longer need to complete.
To summarize the above. You start with #RPA, very static, and automate ‘as-is’ in many cases. You gain user acceptance and gain better documentation and process controls leading to #Automation. That leads to cultural change and understanding of the ‘why’ which prompts users to keep records and create or iterate in a manner that works with ad enables #Intelligence Automation. In the end, this of course leads to the entire organization’s Digital Transformation.
What do you think? Feel free to comment below. The more we talk about ‘the how’ the more it may help others who are asking these same questions.
Notice: The views expressed above are my own. The views within any of my posts, or articles are not those of my employer or the employers of any contributing experts. this post? for regular insights.
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