Make sure you have people, processes, or tools in place to maintain the care and feeding of your automation platform.
Ensure #businesscontinuity when things go wrong:
o Know the business impact of your automation processes.
o Predict downtime and plan your maintenance level accordingly.
o Consider whether requirements change seasonally and identify potential risks around this.
Plan for the future #futureplanning :
Set up your maintenance plan in a way that it can painlessly grow in line with the pace of your RPA development.
o Establish business-level process governance for better intake and process adherence.
o Build-in fault tolerance, and self-healing activities into your automation platform to minimize risk and potential production downtime.
o Understand updates, environment changes, and security standards change. Be active in your organization and with the teams that support your automation platform.
o Establish clear communication and updates from your established vendor partners, or domain and industry experts to ensure you know what’s coming and what’s over the next hill.
Avoid productivity gaps #pitfalls :
o Match your activities with your business goals
o Make the practice of continuous improvement integral to your RPA platform and governance approach.
o Quality and safety should be at the forefront of any automation effort, however, if you are working on large initiatives. Then you would look to maintain quality and safety with a proactive, and practical approach. If you are moving into an unfamiliar area,
remember to utilize those vendor partners or connections you made earlier, they can help!
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